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ContextLabs
Refund Policy

Refund Policy

Last updated: 2025

This Refund Policy explains how refunds are handled for digital services provided by ContextLabs and our product ContextAI. ContextLabs is a software brand of Pratikonline Bilişim Hizmetleri A.Ş..

1. Nature of services

We provide digital SaaS services only. There is no physical shipment of goods. Examples include:

  • Access to the ContextAI SaaS platform and dashboards.
  • Use of the ContextAI WordPress plugin connected to our backend.
  • Generation of AEO reports, schemas, and llms.txt outputs.

2. Subscriptions and billing

When our public plans go live, subscriptions and one-time purchases may be processed via a third-party merchant-of-record or payment provider. The specific terms (price, billing cycle, trial period, and refund conditions) will be clearly displayed at checkout.

3. General refund principles

As a general principle for digital SaaS:

  • If a free trial or free audit is offered, you are encouraged to evaluate the service before committing to a paid plan.
  • For paid subscriptions, refund eligibility (full or partial) will depend on the plan and conditions shown at checkout.
  • In case of clear technical issues on our side that prevent normal use of the service for a prolonged period, we may, at our discretion, offer a partial or full refund for the affected billing period.

4. How to request a refund

If you believe you are entitled to a refund under the applicable terms, please contact us at: hello@contextlabs.co and include:

  • The email address used for the purchase.
  • The date of purchase and any invoice or transaction ID you have.
  • A short description of the issue and why you are requesting a refund.

We will review your request and respond within a reasonable timeframe.

5. Cases where refunds may not be available

In some cases, refunds may not be granted, for example:

  • When a subscription term has been fully used with no major service issues reported.
  • When repeated refund requests are made in a way that suggests abuse of the service.
  • Where refund rights are restricted by applicable law for specific promotions.

6. Relationship with checkout terms

If there is any conflict between this Refund Policy and more specific refund terms displayed during checkout or in your order confirmation, the checkout terms will prevail for that purchase.

7. Contact

For any questions about this Refund Policy, please contact: hello@contextlabs.co .