Privacy Policy

This Privacy Policy explains how ContextLabs and our product ContextAI collect, use, and protect information when you visit our website or use our services. ContextLabs is a software brand of Pratikonline Bilişim Hizmetleri A.Ş. based in Türkiye.

1. Who we are

Registered company name: Pratikonline Bilişim Hizmetleri A.Ş.
Registered address: Demirtaş Cumhuriyet Mah. 3.Cad Yasemin Park Sitesi, K14 Blok No: 3/44, İç Kapı No: 40, PK: 16245 Osmangazi / Bursa, Türkiye
Contact email: hello@contextlabs.co

2. Information we collect

We primarily build B2B SaaS tools. In this context, we may collect:

• Basic contact data: name, email address, company name, and phone number when you contact us or join a beta program.
• Website & usage data: technical logs, IP address (in an anonymized or aggregated form), browser information, and pages visited on our site.
• Account & configuration data: if you use ContextAI, we may store your domain, configuration choices, and technical integration details.

We do not store full payment card details ourselves. Payments will be processed via third-party payment / merchant-of-record providers that specialize in secure online payments.

3. How we use your information

We use collected information to:

• Provide and operate our SaaS services such as ContextAI.
• Respond to your inquiries and support requests.
• Improve the quality, performance, and reliability of our products.
• Communicate updates, service changes, or important notices.

4. Cookies and analytics

Our websites may use cookies or similar technologies to remember preferences and measure aggregated traffic. For more detail, please see our Cookie Policy.

5. Third-party service providers

We may use third-party providers for:

• Hosting and infrastructure for our web applications.
• Analytics and error tracking.
• Payment processing and subscription management.

These providers will only access the minimum data necessary to perform their services and are expected to process data securely.

6. Data retention

We retain information only as long as it is necessary for providing our services, fulfilling legal obligations, or resolving disputes. You may contact us at any time to request deletion of your account or related data where applicable.

7. Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or loss. However, no system is 100% secure, and we cannot guarantee absolute security of information transmitted over the internet.

8. Your rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal data we hold about you. You can exercise these rights by emailing us at hello@contextlabs.co .

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or regulations. The “Last updated” date at the top will indicate the latest revision.

10. Contact

For any questions about this Privacy Policy or how we handle data, please contact us at hello@contextlabs.co .